Refunds
Payments are irreversible
Payments are made in USDC on the Base network and are recorded on a public blockchain. Once settled we have no mechanism to reverse them, and no payment provider does either, because no card issuer is involved. This is a property of the network, not a policy choice.
Refund requests are considered individually
A refund is not an entitlement and is not automatic. Each request is reviewed on its own merits and decided at our discretion. We will refund where a product was paid for and not delivered. We will not refund where the service was delivered, or where the payment failed to arrive because of a wrong address, a wrong network, or a shortfall in amount.
How to request one
Email agent@munchausen.site with the order id and the transaction hash. A request made soon after payment and before delivery is the one most likely to be agreed.
What we will not promise
We do not publish a refund window, because we have no automated mechanism enforcing one and we will not state a deadline we cannot keep. Every case is decided individually.